Shipping and Delivery



Orders & Shipping FAQs

🛒 How do I place an order?

You can easily place an order by browsing the Aush Originals collection, selecting your preferred item, size, and color, and clicking “Add to Cart.” Once you’re ready, go to your cart and click “Checkout.” Follow the prompts to enter your shipping and payment information. You’ll receive an order confirmation email once your order is placed.

 

✏️ Can I change or cancel my order after it’s placed?

We process orders quickly at Aush Originals to ensure fast shipping, so changes or cancellations are only possible within 1 hour of placing your order. Please contact our customer support team immediately by calling +91 81003 27659 or emailing aushoriginalscare@gmail.com with your order details. After this window, we moay not be able to modify or cancel your order.


💳 What payment methods do you accept?

At Aush Originals, we accept a variety of secure payment methods for your convenience:

  • Debit and credit cards issued in India (Visa, Mastercard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net banking with major Indian banks
  • Popular digital wallets (Paytm Wallet, PhonePe Wallet, Amazon Pay, etc.)
  • We do not currently accept American Express cards or international payment methods.

⏳ How long will it take to receive my order?

At Aush Originals, we aim to deliver your order as quickly as possible. Orders are usually processed within 8–14 business days. Delivery times depend on your location:

  • Metro cities near our warehouse: 8–14 business days after dispatch
  • Outskirts or non-urban areas: 8–14 business days after dispatch
  • During sale periods, delivery times may be slightly longer. You can check the estimated delivery time for your specific product during checkout. We currently ship only within India.


📦 How do I track my order?

Once your order is shipped, Aush Originals will send you an email with a tracking link. You can also track your order by logging into your account on our website and visiting the “My Orders” section.

 

🚚 Do you offer free shipping?

Yes! Aush Originals offers free standard shipping on all domestic orders over ₹999. For orders below ₹999, shipping charges Rs.65/- will be charges at checkout.


🌏 Do you ship internationally?

Currently, Aush Originals ships only within India. We hope to expand internationally in the future—stay tuned for updates!


📨 What should I do if my package is delayed, lost, or damaged?

If your tracking shows a delay or you haven’t received your package within the estimated time, please contact Aush Originals immediately by calling +91 81003 27659 or emailing aushoriginalscare@gmail.com. We’ll work with the courier to locate your package. If your package arrives damaged, email us photos of the package and items within 48 hours so we can assist you with a replacement or refund.